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Q: How much is the application fee?
A: Caster Management’s application fee is $40 per adult occupying the property.
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Q: How do I know if a property is still available?
A: For the most part, all of the properties listed on our website are available to rent.
However, we do not remove listings from our website until the lease is signed. So it is
possible that we have approved rental applications on a property, but because we have not
signed the lease and have not collected all funds owed, we keep them listed.
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Q: How long will it take to process my application?
A: Most applications take 24 to 72 hours as we do hire a professional screening company to
verify employment, income, rental history, credit, and check for any criminal history.
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Q: Is the rent negotiable?
A: No, our rental prices are set at market rents. However, if you absolutely do not agree, Caster Management is willing to request a lower rent from the property owner after:
- You provide an advertisement of a comparable rental showing a lower rent.
- You submit your application and application fee.
If your application is approved, we will submit your request to the owner along with your
comparable ad. However, we do ask that anyone considering this process first ask themselves
if they are willing to risk losing the property while they try to negotiate the price.
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Q: When is my rent due and where can I pay my rent?
A: Rent is due on the 1st day of each month and is considered late at 5 PM on
the 5th day of the month. Late fees are 5% of your rent.
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Q: How much are late fees?
A: Late fees are 5% of your rent. If you are going to be late, please contact
admin@castermanagement.com
immediately. Otherwise, Caster Management is required to
begin multiple actions to collect rent, which will incur more fees as well as the
possibility of being evicted. We don't want to evict you any more than you want to
be evicted. So please, work with us if things get difficult.
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Q: Can I do auto-pay through your website?
A:
Online payments
can be set up for one-time or continual auto debits from your checking account.
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Q: How do I get help for a maintenance problem?
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Q: What do I do in an emergency?
A: If this is an after hours emergency, please call
301.358.6004. (Examples of emergencies are
active water flooding, fire, or anything you believe to be dangerous to your health that can’t
wait until the next business day.)
**For FIRE, GAS or Natural Disasters, call 911 First!**
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Q: Can I make repairs and deduct them from my rent?
A: No, you should not make your own repairs and you should never deduct any amount from your rent, ever. Some
minor repairs/troubleshooting should be done by the tenant, such as flipping a breaker or unclogging a toilet.
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Q: Can I use my security deposit as the last months rent?
A: No, we’re sorry, but the security deposit is to cover any cleaning or
damages to the property and cannot be used for other reasons.
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Q: When do I get my deposit back?
A: Per the rental agreement, your deposit will be refunded less any cleaning
and damages, within 45 days of the time you vacated the property. If you fail
to give proper notice and a forwarding address, your deposit will be mailed to
your rental address with instructions to please forward.
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Q: What are your criminal background standards?
A: Criminal Background
Applicants may not be accepted for a felony conviction for which less
than five (5) years have passed from sentence release date to date of
rental application. Felony convictions can be cause for denial; however,
per federal regulations, drug- and alcohol-use felonies can be waived
with proper documentation. Regardless of conviction date, no applicant
with a felony conviction for an act of violence, sex crime, or illegal
manufacturing or distribution of drugs will be accepted.
